Return and Refund Policy
Thank you for shopping at Vincent Van Gogh Cafe, LLC. We want to ensure your complete satisfaction with your purchase. Please read our Return and Refund Policy carefully before making a purchase from our website. If you have any questions or concerns, please contact us at the following address:
Vincent Van Gogh Cafe, LLC
P.O. Box 777
Smithtown, NY 11787
Email: info@VincentVanGoghCafe.com
Returns
We accept returns of unused and unopened items within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, with all packaging intact. Please contact our customer service team to initiate the return process.
Refunds
Once we receive the returned item and verify its condition, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a refund, depending on your preference. Please provide photographic evidence of the damaged or defective item when contacting our customer service team.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to an error on our part or a damaged/defective item. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to food and beverages. Perishable items, such as coffee and tea, are also non-returnable unless they arrive in a damaged or defective condition.
Changes to the Return and Refund Policy
We reserve the right to modify or update our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for any updates.
By making a purchase from our website, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy. If you have any questions or concerns, please contact our customer service team for assistance.